Lucas Fontes

Lucas Fontes is an experienced professional in the technology sector with a strong background in customer support and technical roles. Currently serving as a Customer Success Engineer and Enterprise Support Team Lead at CyberArk since July 2020, Lucas oversees a globally-based team, managing ticket workflows, project initiatives, and performance metrics while mentoring team members. Previous roles include LATAM Technical Support Engineer at Cellebrite, IT Support Engineer at Red Hat, and Systems Analyst at ExxonMobil, where responsibilities spanned from providing digital intelligence solutions to system analysis and customer service. Lucas holds a Bachelor's Degree in Analysis and Systems Development and has pursued various additional certifications and language studies, reinforcing a commitment to continuous professional development.