Technical Writer

Summary

The Technical Writer is responsible for writing and editing appropriate documentation and manuals for the company's cyber security offerings. They are required to write in a concise, evidential and informative, easy to understand style. The Technical Writer must be able to research and understand the functionality and purpose of CyberClan service offerings and translate this complex understanding into text that is easily absorbed and understood by any reader. 

This role requires a blend of technical expertise and exceptional writing skills to produce high-quality reports based on investigative notes from subject matter experts. The ideal candidate will be detail-oriented, ethically responsible, and capable of conveying complex information effectively to various audiences. 

Job Duties

• Research and understand Company cyber security services, purpose and functionality

• Prepare technically complex documentation and occasional instructional material that is concise and easy to understand

• Provide assistance to other Technical Writers as needed

• Proofread, edit, and write a variety of materials

• Support in the ongoing creation of the CyberClan style guide

• Collaborate with delivery, sales and legal teams to ensure project completion to deadline and budget

• Interact with internal stakeholders to determine best presentation dependent on project

• Make adjustments to existing copy as required

• Organize and prioritize work to meet multiple deadlines

• Stay current and maintain a library of industry news and reference materials

• Perform checks for questionable details

• Perform administrative duties as assigned

• Stay current on copyright and plagiarism legislation and regulations

• Make recommendations for process improvements and more effective methods and mediums

• Proven experience translating complex technical information into clear, concise, and user-friendly reports

• Ability to comprehend and interpret detailed investigative notes from subject matter experts

• Experience working closely with technical teams to gather information and clarify complex concepts

• Strong interpersonal skills to facilitate effective communication between technical and non-technical stakeholders

• Ability to conduct interviews and meetings with subject matter experts to obtain necessary information

• Experience in proofreading, editing, and reviewing technical documents for clarity and accuracy

• Ability to implement feedback from peers and supervisors to improve documentation quality

• Commitment to continuous improvement and staying updated with industry best practices

• Proficiency in creating structured, well-organized documents that adhere to company standards and templates

• Organize working groups and response collection with sales, legal and technical teams to coordinate responses to RFP/tenders

• Create and revise global reporting templates for RFPs, incident reports and standard documentation

Requirements

• Bachelor's Degree in English, Journalism, Marketing or Advertising required

• Creative writing certification preferred

• Minimum of 2 years of professional Technical Writing experience required

• Experience in the information technology industry preferred

• Demonstrated effective writing skills required

• Ability to create materials in a range of styles or as per prescribed style

• Excellent written and verbal communication skills required

• Able to take constructive criticism

• Knowledge of Macintosh and/or PC computers required

• Superb writing, content development and editing skills

• Excellent writing skills, including proper spelling, grammar, and punctuation for various global English iterations

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Highly effective teamwork skills

• Computer literate, including effective working skills of MS Word, Excel, PowerPoint, e-mail and Adobe Products

• Ability to adapt to and learn new software quickly

• Attention to detail in all areas of work

• Ability to follow through and complete overlapping projects

• High level of critical and logical thinking, analysis, and/or reasoning to identify underlying principles, reasons, or facts

Working Conditions

• Ability to attend and conduct in person or virtual presentations

• Manual dexterity required to use desktop computer and peripherals

• Overtime as required

• Home office based work