Tonia Mpozini

Tonia Mpozini is an experienced professional in customer technical support and project management, currently serving as the Customer Technical Support Manager at CyberSmart since November 2019. In this role, Tonia handles initial customer inquiries, conducts root cause analysis, and updates the knowledge base to enhance the customer experience. Previously, Tonia held the position of Customer Success Manager at CyberSmart and Project Manager at Dynata, managing multiple, complex projects and ensuring client communication and satisfaction. Tonia also has a strong background in project execution and technical support from previous roles at Research Now SSI, where responsibilities included project management, operations support, and survey programming. Tonia began a career in customer service and technical support at X-plorer Net Store and the Educational Institute, along with teaching computer science. Tonia holds a Bachelor’s Degree in Computer Science from Technologiko Ekpaideutiko Idrima, Serron.