Stefanie R. is a seasoned professional with extensive experience in service delivery and operational excellence. Currently serving as COO Delivery & Service Excellence at d.velop since September 2025, Stefanie has held significant leadership roles at CANCOM from April 2020 to September 2025, including Director of Premium Support Center, Director of Shared Service Delivery, and Director of Service Management. Prior roles include Customer Service Improvement at Computacenter, Manager for the Manufacturing, Utility & Retail Industry at DXC Technology, and various management positions at EntServ Deutschland GmbH and EDS. Stefanie began a career in consultancy as a Senior Consultant at C_sar AG and prior to that worked as a Consultant at Gora, Hecken & Partner. Stefanie holds a Diplom degree from Technische Universität Darmstadt.
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