D2C Telcare
Levison Mwanza is an IT professional with extensive experience in technical support and system administration. Currently serving as an IT Support Technician at D2C Telcare since April 2024, Levison has previously held positions such as Claims Assistant and IT Support at aYo Holdings, and System Administrator at iSON Group Africa. Other roles include Information Technology Support Specialist at iSON BPO and call center agent at iSON Group Africa. Levison possesses a range of certifications, including in Computer Communications and Networks, Microsoft Office 365 Administration, and Ethical Hacking, demonstrating a strong educational foundation in information technology. Levison is currently pursuing a Bachelor's degree in Information Technology at Kopaline University.
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D2C Telcare
DTWOC Telcare Limited is a Business Process Outsourcing (BPO) that specializes in a wide scope of activities and is proficient in managing inbound and outbound calls in modern business, quality customer service support that matters the most in the corporate & retail world. Quality customer service has become the most competitive advantage on the market. Hence, D2C Telcare extensively enhances your Customer/Client experience through advanced seamless Customers engagements. The top services we provide are: 1) Outbound Calling - New client acquisitions, Upsells & Cross-sells to boost company profitability 2) Inbound Calling - Enhanced customer experience which boosts customer retention, scalability & creates better brand reputation. 3) Data Backup - 3 phase backing up of all call records 4) Reporting - This also includes real time report dashboards 5) SMS broadcasting & Chabot - Reach all your clients at once with customised messages & real time conversations. 6) Voice Broadcasting - Product and Service awareness as a critical marketing function. 7) KYC Profiling & Verification system - 8) Surveys and Product Knowledge Campaigns D2C Telcare also offers on-premises seamless contact points should that be the clients' preference. Successful partnerships offer strength in numbers. With D2C Telcare Limited, we work with you to increase profits and productivity at an unprecedented low cost with our expert knowledge and advanced system and technology.