Richard Schak Jr

Richard Schak Jr is a seasoned professional with extensive experience in technical support, customer success, and fraud prevention. Currently serving as the Director of Technical Support and Customer Success at DataVisor, Richard has successfully led a global support team, achieving remarkable performance metrics such as an average ticket response time under 10 minutes and a resolution time under 5 hours, while maintaining over 85% customer satisfaction. Richard has previously held roles at Accertify, Inc., where responsibilities included overseeing fraud operations, managing client accounts, and leading teams to enhance fraud detection strategies, contributing to significant cost savings and improved client retention. Richard holds a Bachelor of Business Administration from the University of Illinois Urbana-Champaign.