Asmaa Abdelwahid

Asmaa AbdelWahid possesses extensive experience in client experience management and operations, currently serving as the Head of Client Experience & CRM Operations at DAMAC Properties since February 2021. Key responsibilities include managing CRM and reservations departments, client segmentation, and overseeing operations aimed at enhancing customer satisfaction and loyalty. Previous roles feature Corporate Sales Team Leader at Etisalat Channel Partner, where strategic business development and market analysis were key focuses, and Sales Quality Assurance & Process Sr. Specialist at MAG Lifestyle Development, emphasizing quality control and training. Asmaa has also held positions at Apple, Etisalat, and Fortune Promoseven, showcasing a strong foundation in quality assurance, technical support, and marketing. Educational qualifications include multiple degrees from Cairo University and The American University in Cairo, specializing in Total Quality Management and Computer Science.