Patrick S. Miller

Patrick S. Miller is currently a Clinic Office Specialist at the Damien Center. Patrick was previously with VPay from December 2012 to February 2016, where they served as Team Lead/Customer Support Specialist. In this role, they maintained compliance with HIPAA regulations in managing patient information, presented healthcare providers with detailed information on virtual payment methods, products and services offered by private insurers through Vpay Inc., and worked with customer service representatives in identifying areas of improvement and developing strategies to achieve desired goals. Patrick was also a member of the Mass Update Tool Beta Testing Team (a software program created by Vpay Inc. which is now a standard program used throughout the Vpay Inc. Call Center), Assistant Editor of the Vpay Inc. Employee Handbook, and achieved a 95% average annual score in Quality Assurance. Patrick educated new employees on Vpay Inc. software, client care, policies and products/services offered, and performed research functions to provide Vpay Inc. with accurate and up-to-date client and health provider information. Patrick has a proven track record of quickly identifying and resolving customer issues.

Patrick S. Miller has completed a certified coding specialist program and a bachelor's degree in music. Patrick is currently working as a medical insurance coding specialist/coder.