Sasha Antonenko

Sasha Antonenko is a seasoned professional with extensive experience in customer support and service management. Currently serving as the Senior Director of Global Support, Knowledge, and Community at D2L since July 2016, Sasha has crafted a seamless integration of support channels, utilizing deep analytics to enhance product development through customer insights. Previous roles include Director of End User Support at D2L, where Sasha focused on optimizing user journeys and fostering a culture of user-centric innovation, and Customer Service Manager at OTIP, where Sasha led communication improvements and achieved significant sales increases. Additional experience includes managerial positions at TextNow and Rogers Communications, emphasizing customer satisfaction and service delivery strategies. Sasha holds a diploma in Human Resources Management and Services from the University of Guelph and has furthered education at the Schulich School of Business at York University.