Brittany Smith is a seasoned customer success professional with extensive experience in leadership and operational management. Currently serving as the Customer Success Team Manager at Dapper Labs, Brittany leads a team of over five support professionals, focusing on innovation and continuous improvement while achieving a 20% reduction in ticket resolution time. Previous roles include Senior Customer Support Supervisor, where Brittany enhanced team productivity by 25%, and Senior Account Manager at BOLD PENGUIN, responsible for implementing onboarding and training for enterprise clients. Brittany's career also includes significant contributions at RiskGenius, where a net promoter score program was launched, and at TrippNT, overseeing customer experience and support team functions.
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