Katie Gallanes

Katie Gallanes is an experienced Senior Customer Success Manager currently at Gladly, with a demonstrated history of driving client success and retention in the technology sector. Previous roles include Senior Customer Success Manager at PriceSpider, where Katie managed over 100 growth accounts and contributed significantly to project implementations and client onboarding. Prior to that, Katie served as Customer Success Manager at Litify, overseeing a portfolio with over $2 million in annual recurring revenue and maintaining a 100% client retention rate. Katie's earlier experience includes managing events and CRM implementations at Pepperdine University and marketing initiatives at Los Angeles Metro, complementing a strong foundation in customer engagement, data analysis, and cross-functional collaboration. An alumnus of Pepperdine University with a Bachelor's degree in Art History, Katie is also recognized for athletic achievements as a Division I soccer player and team captain.