Muhammad Anees

Muhammad Anees has extensive work experience in various roles, primarily in the areas of workforce management, product management, and customer service. Muhammad started their career in 2006 at Telenor, where they worked as a Customer Relation Officer before transitioning to roles such as Command Center Officer, Workforce Planning & Scheduling Officer, and Team Leader in the Workforce Management Team. Muhammad later became a Product Manager at Telenor, responsible for managing products and services related to International Direct Dialing and International Business Segment.

In 2017, Muhammad joined Zigron Inc. as a Product Manager in the Customer Success Unit, focusing on workforce management and customer service optimization. Muhammad then moved on to Daraz, an Alibaba Group company, where they held the positions of Regional Product Manager and Regional Workforce Manager. In these roles, they managed workforce planning, financial forecasting, capacity planning, and budget management for multiple ventures in South Asia.

Muhammad also had experiences as a freelance digital media manager, a radio presenter at FM 100 Pakistan and FM 95 Punjab Rung, and an intern at Pakistan Television Corporation Limited. Throughout their career, they have demonstrated strong analytical skills, the ability to extract and analyze data, and a proactive approach to driving business outcomes and improving customer experiences.

Muhammad Anees completed their education in a chronological order. Muhammad first attended Aptech Computer Education Faisalabad from 2001 to 2004, where they obtained an Advance Diploma in Software Engineering with a field of study in Computer Software Engineering. Following that, they enrolled at the University of the Punjab from 2005 to 2007 and earned a Master's degree in Communication Studies with a field of study in Mass Communication/Media Studies.

In addition to their formal education, Muhammad Anees has obtained several certifications, such as "Boost Resilience with Mindfulness," "Business Analytics Foundations: Descriptive, Exploratory, and Explanatory Analytics," "Having Powerful, Advanced Conversations," "How to Train Your Brain for Maximum Growth," "Managing a Customer Service Team," "Preparing to Lead: Developing Mental Toughness in Yourself," "Computer and Text Neck Stretching Exercises," "Managing Your Emotions at Work," "Speaking Up At Work," "Leadership Skills for The Future," "Managing Self-Doubt to Tackle Bigger Challenges," "A Design Thinking Approach to Putting the Customer First," "Agile Software Development: Creating an Agile Culture," "Being Positive at Work," "Building Trust," "Business Analytics: Understanding and Using Confidence Intervals," "Critical Thinking," "Customer Insights and Consumer Analytics for Organizations: Concepts," "Customer Service: Managing Customer Feedback," and "Data Analytics for Business Professionals." These certifications were obtained from LinkedIn, with most of them being completed between October 2020 and March 2021.