Muhammad Irfan

Muhammad Irfan has work experience at two companies. Muhammad started their career at ibex. Pakistan in 2018, where they worked as a Customer Service Representative. In this role, they handled customer queries and complaints, utilized problem-solving skills to resolve complex situations, and stayed updated on product and competitor changes. Muhammad later became an Assistant Team Lead at ibex. Pakistan from October 2019 to October 2020.

In 2020, Muhammad Irfan joined Daraz as a Seller Claim Specialist. Muhammad reviewed and solved claims according to standard operating procedures, addressed seller issues, and escalated claims to internal departments with continuous follow-up. From October 2021 to February 2022, they worked as an Assistant Team Lead in the Partner Support Center (Live Chats) at Daraz. In this position, they created and managed seller relationships, supervised team performance, and ensured seamless live chat services. Currently, they are serving as the Team Lead for Seller Operations at Daraz.

Muhammad Irfan studied at Karachi University from 2014 to 2016, where they pursued a Bachelor of Commerce - BCom degree. The specific field of study is not mentioned.