Pmp® Imran Ata

Imran Ata, PMP®, has a diverse range of work experience spanning over two decades. Imran is currently employed as the Head of Customer & Seller Operations at Daraz since July 2023. In this role, they are responsible for managing customer service teams, implementing strategies, creating procedures and standards, and developing customer loyalty programs.

Prior to their current role, Imran worked at ibex. Pakistan from 2016 to 2021. Imran held multiple positions during their tenure, including Manager Operations & Lean Management and Operations Manager. In these roles, they oversaw various projects such as Careem's Ride Hailing project and the Careem RTA-JV project. Imran managed teams, developed procedures, and handled multiple segments like Mobilink Contact Center Operations.

Before joining ibex. Pakistan, Imran worked as an Assistant Manager at ibex. Pakistan from 2015 to 2016. During this time, they worked on non-Telco campaigns, managed resource schedules, monitored competitor activity, and implemented processes to improve quality of service. Imran also achieved sales targets and consistently exceeded call quality expectations.

Imran's earlier experience includes roles at Mustex Corporation as an Administration Officer, Airflow Specialist as a Supervisor, and Radio FM 107 as a Radio Jockey and Outdoor Broadcaster.

Overall, Imran Ata, PMP® has demonstrated their expertise in customer service, operations management, team leadership, and process improvement throughout their extensive work experience.

Imran Ata, PMP®, holds a Master's degree in Economics from Karachi University, which they obtained between 2015 and 2017. Aside from their formal education, they have also obtained various certifications to enhance their professional skills. These certifications include the "Microsoft Excel 2013 Certification" from Udemy, acquired in May 2021; the "Project Management Professional (PMP)®" certification from the Project Management Institute, earned in April 2021; the "Agile® Foundation & Practitioner" certification from Udemy, achieved in February 2021; the "Project Management Support Certificate" from JOSEPH PHILLIPS, obtained in May 2020; and the "Project management" certification from the Pakistan Institute of Modern Studies, acquired in March 2015.