Ioana-Daniela Craciunescu

Ioana-Daniela Craciunescu is a seasoned professional with extensive experience in managed services and customer support. From September 2013 to April 2021, Ioana-Daniela served as Global Managed Services Director at Darwin Technologies Romania, where responsibilities included delivering nine services to over 1,400 client sites and supporting business growth across 250+ professionals and seven service delivery centers in multiple countries. Prior roles at Darwin Technologies included Technical Support Manager, overseeing a team of 30+ experts, and Technical Support Team Lead, ensuring service to 500+ client sites met SLA targets. Ioana-Daniela's earlier experience includes customer service roles at Yardi and Philip Morris International. Ioana-Daniela holds a Master's degree in European Governance and a Bachelor's degree in European Studies from Babes-Bolyai University.