Heather Lazzaro

Heather Lazzaro is a seasoned professional in software engineering and technical communications with extensive experience in managing teams and projects across various companies. Currently serving as the Software Engineering and Support Manager at Data Innovations LLC since July 2018, Heather oversees a global development team focused on Instrument Manager software and addresses Level Three customer escalations. Previously held roles include Technical Communications Manager and Scrum Master, where responsibilities included coaching a technical writing team and leading cross-departmental initiatives. Prior experience includes positions at Carnegie Mellon University as a Technical Writer and Content Strategist, and at Highmark Health Solutions as a Senior Technical Writer, where Heather developed significant knowledge base content and training materials. Heather's career began at ServiceWare as Project Lead in Documentation. Heather holds a Bachelor of Arts in English from Carnegie Mellon University.