Michal Grois is a Senior Problem Manager at Datacom with over 10 years of experience in Problem and Incident Management. They have previously held roles at Data Action, SA Water, and Optus, where they demonstrated expertise in leading teams, resolving complex technical issues, and driving continuous improvement initiatives. Michal holds a Graduate Certificate in Project Management from the University of South Australia and a Bachelor's degree in Business Information Systems from Business School Ostrava. Passionate about delivering exceptional customer experiences, they are ITIL certified and skilled in using ServiceNow and data analysis to enhance service delivery.
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