Timothy Neal

Timothy Neal is an experienced professional with a strong background in IT support and management. Currently serving as a Senior Problem Manager at Datacom since May 2007, Timothy has focused on designing and implementing Problem Management within a user-oriented and reactive environment at Parliamentary Service, collaborating with various external and internal vendors. Previous roles at Datacom include Problem Manager and Desktop Support Analyst, where responsibilities encompassed providing desktop support and managing day-to-day technical tasks. Timothy’s earlier experience includes working as a Technical Support Analyst for NZ Post Corporate, offering first and second-level support while training new analysts. Prior to this, Timothy was a Store Manager at Dick Smith Electronics from February 2002 to April 2007, overseeing store operations, managing customer relationships, and achieving sales targets.