Caroline Heider

Caroline Heider has extensive experience in customer success and social work, having managed roles at Datadog as a Manager of Commercial Customer Success, along with earlier positions as a Senior and Customer Success Manager. Previously, Caroline served as a Social Work Intern at the Dorcas International Institute of Rhode Island and The Providence Center, where they provided case management and facilitated group counseling for diverse populations. Caroline holds a Master's degree in Clinical Social Work from Rhode Island College and a Bachelor's degree in Social Work from Providence College. Additionally, they gained varied experiences through roles in customer service and education, including being an interventionist with City Year and managing early childhood services at North Suffolk Mental Health Association.