Ian Phippen

Ian M. Phippen is an accomplished marketing professional with extensive experience in customer marketing and community management across various organizations. Currently serving as the Head of Content & Community at DataGrail, Ian has significantly enhanced community engagement and the customer experience, achieving notable milestones such as a 700% increase in community members and securing a #1 rank in the company’s category on G2. Previous roles include Manager of Customer Marketing at Recharge, where Ian led initiatives to double course registration goals and standardized communication strategies, and Customer Marketing Manager at Provi, which saw over 400% company growth under Ian's leadership. Ian's expertise in developing customer advocacy programs and lifecycle resources has consistently driven customer retention and engagement throughout a diverse career that began with an educational foundation in Higher Education and Economics.