Sarah Cirone

Customer Operations Manager at DataGrail

Sarah Cirone started their work experience in 2012 as a Research Analyst for the African Development Initiative (ADI)/Access to Clean Water Agymenti (ACWA). Sarah then moved on to work as a Quality Assurance Engineer for ToutApp, Inc. (Acquired by Marketo, Inc.) from 2014 to 2016, where they were responsible for creating test plans, managing manual QA processes, and coordinating user testing sessions.

In 2016, Sarah joined Node.io as a Test Engineer, where they established an in-house Quality Assurance structure and maintained software and data quality through SQL, Ruby on Rails, and blackbox testing.

From 2017 to 2019, Sarah worked at StyleSeat, initially as a Quality Assurance Engineer II, where they created and maintained repeatable testing frameworks and processes, and later as a Senior Quality Assurance Engineer, where they focused on integrating quality into the feature rollout process and representing quality in feature planning and testing optimization. Sarah ended their time at StyleSeat as a Lead QA Engineer, where they organized cross-company dogfooding efforts and provided training on acceptance environments.

From 2019 onwards, Sarah joined DataGrail as a Technical Solutions Engineer, where they built out playbooks and processes and supported pre and post-sales. Sarah then transitioned to the role of Manager, Technical Success in 2021, where they built and led the Technical Success Team and implemented Technical Support procedures. Sarah's most recent role at DataGrail is Customer Operations Manager, which they started in April 2022. In this role, they created company-wide reporting on Customer Experience and built consensus on product introduction criteria and internal enablement processes. Sarah also managed the creation and revision of core datasets and technical product documentation.

Sarah Cirone attended Harvard University from 2010 to 2014, where they earned a Bachelor of Arts degree in Statistics.

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Previous companies

StyleSeat logo

Org chart

Timeline

  • Customer Operations Manager

    April, 2022 - present

  • Manager, Technical Success

    March, 2021

  • Technical Solutions Engineer

    November, 2019

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