KR

Kelly Rogers

Senior Customer Success Operations Specialist - Gainsight Administrator at Greenhouse

Kelly Rogers has a diverse work experience spanning different industries. Kelly is currently working as a Customer Success Operations Specialist at Greenhouse Software, where they are responsible for being a Junior Gainsight Administrator. Kelly joined the company in May 2022 and is still in this role.

Prior to Greenhouse Software, Kelly worked at Rapid7 from 2019 to 2022. Kelly started as a Sales Operations Intern from June 2019 to July 2020. Kelly then joined the Growth Strategy Rotational Program in August 2020 and stayed until January 2022. This program involved working in various roles within the Go-To-Customer organization, such as user experience, customer success, and demand generation. During this program, Kelly conducted customer interviews, analyzed feedback, and created prototypes for user interfaces. After completing the program, they worked as a Business Operations Analyst in the Customer Success department from February 2022 to May 2022.

Before joining Rapid7, Kelly had an internship at SmashFly Technologies as an Operations/Sales Support Intern. Kelly worked in this role from March 2018 to December 2018.

Kelly's earliest work experience was as a Store Assistant at Oquossoc Grocery. Kelly worked in this role from June 2013 to August 2017. Kelly'sresponsibilities included managing inventory, handling transactions, and providing customer service.

Overall, Kelly has gained valuable experience in customer success operations, business operations analysis, sales support, and store management throughout their career.

Kelly Rogers attended Bentley University from 2016 to 2020, where they obtained a Bachelor of Science degree in Marketing. During their time at Bentley University, they also participated in a study abroad program at WU (Vienna University of Economics and Business), although the specific duration and degree obtained are unknown.

Before attending Bentley University, Kelly Rogers completed their high school education at North Andover High School from 2012 to 2016.

In addition to their formal education, Kelly Rogers has obtained several certifications. Kelly obtained a Gainsight NXT Associate Administrator Certificate (Level 1) from Gainsight in December 2022. Kelly also received certifications in Data Analytics for Pricing Analysts in Excel and Excel for Business Analysts from LinkedIn in January 2021. Kelly Rogers further obtained certifications in UiPath RPA Citizen Developer, InsightAppSec Certified Specialist, and InsightVM Certified Administrator from Rapid7 in 2021 and 2020 respectively.

Links


Timeline

  • Senior Customer Success Operations Specialist - Gainsight Administrator

    June 1, 2023 - present

  • Customer Success Operations Specialist

    May, 2022