Vincent Del Pino

Vincent Del Pino is currently an Enterprise Customer Success Manager at Dataiku. Prior to this, they were with ContactEngine from June 2019 to April 2021 where they were an Enterprise Customer Success Manager. Their responsibilities included establishing and nurturing relationships with the company's key accounts (Enterprise) and most active users, managing existing clients relationship through a consultative approach as a business partner, translating client's needs into upsell opportunities, collaborating with various teams across the company (marketing, development, reporting, partnerships, operations, product...) and be the voice of the customer, sharing feedback and information on local trends including competitor insights, customer needs, product and marketing , reviewing and proposing process and platform improvement to drive market penetration, driving the optimisation of an account with internal team, carrying out project management duties including process design, solution modelling, data mining and analysis, helping clients to maximize ROI , and delivering presentation to prospective and established clients (Quarterly Business Review).

Before joining ContactEngine, Vincent was a Junior Purchasing Manager at EFS from October 2013 to August 2015.

Vincent Del Pino holds a Master's Degree in Business Unit Management and Sales Strategy from talis-business-school, a Bachelor's Degree in International Marketing from the same institution, and an HND in Trade International from talis-business-school. Additionally, they hold a certification from Dataiku in Dataiku Core Designer.

Vincent Del Pino reports to Beverly Dudley, Director of Customer Success. Some of their coworkers include Tarek Hakem - Enterprise Customer Success Manager, Sandip Mody - Strategic Customer Success Manager, and Alexandre Stora - Enterprise Customer Success Manager.