Sohaib A.

Sohaib A. is a seasoned professional currently serving as the Senior Director of Digital Experiences at Datamatics since April 2024. Previously held positions include Senior Director of Customer Experience Strategy and Director of Customer Experience Strategy at HGS - Hinduja Global Solutions, where focus areas included business development management, sales analytics, and process improvement in the BPO sector. Sohaib has also worked as a Principal Consultant in Cloud Communications, a Senior Consultant in Technology Strategy, and in various roles at Accenture, The TJX Companies, and local government, amassing significant expertise in digital transformation, project delivery, and operational efficiencies. Educational credentials include a Master of Science in Computer Science from the University of Illinois Springfield and a Bachelor of Science in Computer Science from the same institution. Sohaib has contributed to industry knowledge as a speaker at the 2021 ASQ Raleigh QIT Conference, addressing the transition to work-at-home models during the pandemic.