Jessica R.

Jessica R. is an experienced IT Support Engineer currently working at Dataminr since October 2023, providing remote and on-site IT support while optimizing technical documentation and facilitating IT training for new hires. Prior to this role, Jessica held the position of IT Support Specialist at Harry's, Inc., where responsibilities included managing helpdesk requests, integrating new tools, and maintaining hardware inventory. As an IT Support Engineer at Unruly, oversight was provided for IT support across global employees, and collaboration occurred on system deployments and upgrades. Jessica's earlier experience includes IT Help Desk Technician at City University of New York and IT Help Desk Student Manager at Saint Mary's College. Jessica holds a Bachelor's Degree in Psychology from Saint Mary's College, earned in 2014.