Rodney D. Nelson

Rodney D. Nelson is a seasoned professional in contact center operations with extensive experience in diverse roles across several organizations. Currently serving as the Director of Contact Center Operations at Datavant since November 2021, Rodney has previously held the position of Client Care Center Operations Manager at AIG Retirement Services, where responsibilities included strategy development for customer satisfaction and team motivation. At Ontellus, as the Director of Customer Care, Rodney oversaw customer service operations, performance metrics, and engaged in collaborative efforts for staffing and production. Other notable roles include Service Operations Manager at Aetna and Service Response Center Director at Sodexho USA, where Rodney demonstrated expertise in improving service levels, developing training programs, and fostering client relationships through strategic business development initiatives.