Vincenzo Cassese is an experienced Business Center Manager with a strong background in the telecommunications industry, specializing in Business Process Outsourcing, business transformation, and AI solutions. They have held various leadership roles at Vodafone from 2007 to 2018, including Credit and Risk Manager and Customer Care Director. Currently, Vincenzo serves as the Head of Customer Operations for both DATLAS and Selecta Industrial Operations since 2023, while pursuing advanced degrees in Innovation Strategy, Digital Transformation, and Lean Six Sigma. Their expertise encompasses service delivery, negotiation, coaching, and mobile communications.
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