Elisai Echevarria

Elisai Echevarria has a varied work experience. In 2009, they worked as a Sales Supervisor at Best Buy until 2014. From 2014 to 2015, they worked as a Regional Desktop IT Services (NA) at AptarGroup, Inc. From 2015 onwards, they joined Datto, Inc., where they held various roles including Technical Support Expert, Technical Support Supervisor, Level 2 / Level 3 Support Supervisor, Elevated Support Manager, Sr. Manager of Support Solutions, and currently as the Director of Support Solutions. In these roles, they were responsible for overseeing teams, developing and maintaining support processes, defining and reviewing department metrics, providing coaching and feedback, and ensuring customer satisfaction.

Elisai Echevarria's education history includes obtaining a certificate in Management Essentials from Harvard Business School Online in 2019. Prior to that, from 2007 to 2009, Elisai attended the University of New Haven, where they pursued studies in Computer Science. They also graduated from Wilbur Cross High School in 2007 with a high school/secondary diploma. Additionally, Elisai has obtained various certifications, including ITIL Foundation Level, Yellow Belt of Six Sigma Methodology, ITIL Foundation Certificate in IT Service Management, Management Skills for New Managers, and Certified Support Professional.