Amir Khattak

Amir Khattak is a seasoned professional with extensive experience in customer service management and operations. Currently serving as Regional Manager Customer Services at Dawlance since March 2014, Amir Khattak oversees after-sales processes, product support, installations, and repair and maintenance for a team of over 150 individuals, including direct reports. Previous roles include Manager Consumer Satisfaction and Assistant Vice President - Contact Center at Dawlance, as well as Manager Contact Center and Manager - PMO at Arwen Tech. Early career experience includes working as Team Leader for Customer Services at Rigney Dolphin Group and as a Technical Support Advisor/Trainer at AOL. Amir Khattak holds a PGD in Information System Process and a Higher Certificate in Computer Applications from Waterford Institute of Technology, along with a BSc in Science from Karachi University.