Jennifer Newby

Jennifer Newby is an experienced training and deployment specialist at Day & Ross, with a solid background in customer service management. Previously, Jennifer served as a customer service supervisor at Provident Energy Management Inc, where responsibilities included coaching representatives, resolving escalated complaints, and managing new team member onboarding. Prior to this, Jennifer held various roles, including team lead manager at S & P Data, where sales team motivation and customer satisfaction were prioritized, and customer service manager at Rogers Communications, leading teams in customer relations and service. Jennifer began a career in management as a branch manager at National Money Mart Company and has foundational experience in retail from time spent at LCBO. Educationally, Jennifer obtained a GED in Social Work/General Arts and Sciences from Humber College.