Dayshape
Rodolfo Pereira is a seasoned professional in software support and customer service, currently serving as a Software Support Analyst at Dayshape since January 2020. Prior experience includes a Customer Support Manager role and several positions at Axios Systems from June 2012 to January 2020, where involvement included senior software analysis and service desk analysis for IT service management software. Prior to Axios Systems, Rodolfo worked as an IT Service Desk Analyst at State Street from April 2010 to June 2012, providing multi-tier support for financial applications across APAC and EMEA regions. Earlier experience includes a role as Voice Admin at Sykes from June 2005 to April 2010.
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Dayshape
Optimise your workforce like never before. Dayshape is an AI-powered planning and scheduling platform, built from the ground-up for professional services firms. We created Dayshape to help you maintain an optimal workforce and to ensure it supports your mission: profitability and growth, outstanding client service, and fulfilling careers for your people. 1 - Profitability and growth - Maximise profitability with automated project controls and real-time economics. - Set the performance parameters in which your engagements should operate. - Activate alerts to bring poor-performing engagements to your attention. - Create approval workflows to ensure the right people review before budgets are approved. 2- Outstanding client service - Spot issues before they arise to deliver proactive client service. - Resource management software powered by artificial intelligence is your strategic asset for capacity planning. - Scan your entire workforce in seconds to find the best people for the job. - Adapt almost immediately to any disruptions to keep engagements on track and within budget. 3- Rewarding and fulfilling careers - User-friendly and intuitive modern technology is proven to increase employee engagement and productivity. - Take stock of your workforce’s expansive skills, qualifications, specialisms, and job preferences. - Use the vast knowledge available to assign work based career goals and aspirations. - Offer a more transparent, centralised, and objective approach to resource planning. To learn more about what Dayshape can do and to book a demo, head to our website- dayshape.com