Jose Santiago Soto

Jose Santiago Soto is a seasoned professional with extensive experience in customer service and management. Currently serving as a Recovery Specialist at DCMC Partners since July 2019 and as a Customer Service Representative at Triple-S, Jose has developed a strong skill set in customer engagement and training, evidenced by the role of Training Specialist at Retail Solutions Ltd. Previous positions include significant customer service roles at Banco Popular de Puerto Rico, T-Mobile, and AT&T, where responsibilities encompassed billing support, troubleshooting, and sales. Jose also held managerial positions at La Reina and JF Montalvo, overseeing employee schedules, inventory, and customer service operations. Jose holds a Bachelor's degree in Psychology from Universidad del Turabo, obtained in 2017.