De La Rue PLC
Ahmed Mahmoud is an experienced Information Technology professional with a background in service management and technical support. Currently serving as an Information Technology Application Specialist at De La Rue since October 2018, Ahmed contributes to the Global IT & Service Management and Authentication Department by enhancing service management processes. Ahmed has successfully configured and implemented various CRM systems, resulting in a significant reduction of manual tasks by 40%. Previous roles include technical support at Dubai Airports, help desk engineering at Intertec Systems, and senior technical support at Etisalat UAE, among others. Ahmed holds a Bachelor's degree in Telecommunications Engineering and Space Technology from Future University in Sudan, obtained in 2011.
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