Jill Carter

Jill Carter is a seasoned professional with extensive experience in program management and consumer experience within the automotive industry. Currently serving as the Director of Program Management at Dealer-FX since January 2023, Jill previously held significant roles at Cooper Tire & Rubber Company as Head of Consumer Experience and at FleishmanHillard as Vice President, Account Lead & Global Social Care. With a strong background in digital transformation, social media strategy, customer care, and regulatory compliance, Jill has consistently driven improvements in customer engagement and operational efficiency. Jill's earlier roles at FCA Fiat Chrysler Automobiles encompassed various leadership positions focused on customer relations, social media management, and project management. Jill holds a Bachelor of Arts in International/Global Studies and Organizational Communications from Western Michigan University.