Tony Reyes

Tony Reyes is an accomplished customer experience professional with extensive experience in the technology and retail sectors. Currently serving as Customer Experience Manager at DealerOn since October 2022, Tony drives strategic operations and process innovation for a Customer Success organization supporting over 5,000 dealerships, enhancing CSM performance and customer retention. Prior roles include Senior Customer Success Manager at DealerOn, where contributions led to a 20% efficiency improvement in project execution, and Business Development roles at Expel and InComm, where significant territory growth and client retention rates were achieved. Tony's background also includes management positions at Sprint and Vitamin World, showcasing a strong foundation in account management, sales operations, and customer relationship management, complemented by a degree from the University of Maryland.