Karen Connors

Customer Experience Manager at Fountain Tire

Karen Connors, BBA / CMRP, currently serves as the Customer Experience Manager at Fountain Tire since July 2021, leading a customer care team focused on inquiries and feedback management while developing the company's Customer Experience Strategy. Prior experience includes strategic roles at ATB Financial from 2013 to May 2020, where Connors was a Senior Manager in Change Enablement and Customer Excellence Strategy, enhancing stakeholder navigation through change and advancing customer experience initiatives. Additional roles include Associate Manager of Customer Experience at TD Bank, Customer Insights Manager at Rogers Cable, and Research Manager at The Pulse Group, where insights shaped branding and marketing strategies for notable clients. Connors began a career in marketing with organizations like General Motors, Fujifilm, and Microsoft after earning a Bachelor of Business Administration in Marketing from Wilfrid Laurier University.

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Fountain Tire

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Fountain Tire offers a wide range of car, pick-up, commercial truck, and specialty tires, as well as custom wheels, product repair services, and complete automotive service, for any make and model of vehicle. Our vision is to be the best tire dealer in Canada. We are committed to providing our customers with outstanding service and high performance products of excellent quality and value. If you’ve got the tools, training and knowledge to achieve this vision, we want you to be part of our team!


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Headquarters

Edmonton, Canada

Employees

1,001-5,000

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