Freddie Tibbs

Freddie Tibbs serves as the Director of Customer Success at DealerPeak, LLC since January 2013, leading a team dedicated to enhancing partner relationships and ensuring client satisfaction. Responsibilities include recruiting and mentoring a high-performing team, managing escalations, analyzing client adoption metrics, and fostering a culture that prioritizes customer delight. Previously, Freddie Tibbs worked as a Clinical Assistant at CVS Caremark Corporation from March 2005 to December 2012, where responsibilities included reviewing patient clinical histories and managing customer calls in a fast-paced call center environment.