Decision Logic | Restaurant Management Software
Andrea Patterson has a diverse work experience spanning various industries. Andrea started their career at Whitehall Jewellers as a Sales Professional and Assistant Manager from February 2006 to December 2008. Andrea then joined the Mental Health Association of Nebraska as an Employment Specialist, Peer Support & Advocate from December 2008 to July 2010.
In 2011, Andrea began working at Decision Logic | Restaurant Management Software. Andrea started as a Systems Support role from February 2011 to March 2016, where they provided assistance and support for Decision Logic systems. Andrea then became an Implementation Manager from October 2016 to October 2020, leading client implementations and integrations for the company's back office solution.
Andrea's next position at Decision Logic was as an Account Manager from March 2016 to March 2021. In this role, they managed accounts, provided training, handled project management, and contributed to process improvement. Following that, they became a Strategic Account Manager from February 2020 to March 2021, where they focused on maintaining relationships with restaurant and technology partners. Lastly, they were the Director of Accounts from October 2020 to March 2021, collaborating with partners to create solutions and maintaining a strategic role within the organization.
In March 2021, Andrea was promoted to the position of Director of Client Success at Decision Logic. Andrea'sresponsibilities include optimizing the customer journey, defining value for clients, delivering ROI, and developing upselling and cross-selling strategies. Andrea is also involved in aligning and educating client success teams.
Throughout their career, Andrea has gained extensive experience in restaurant technology, operations, strategic account management, and client success.
Andrea Patterson obtained their Bachelor of Arts degree in Psychology from the University of Nebraska-Lincoln from 2003 to 2008. During their time at the university, they specialized in the field of Peace Studies and Conflict Resolution. Andrea also pursued a minor in Political Science with a focus on Conflict & Conflict Resolution.
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Decision Logic | Restaurant Management Software
Launched in 1998 as the first web-based food cost product for a large Applebee’s franchisee, Decision Logic was created by restaurateurs for restaurateurs. Their powerful platform provided a return on investment within the first year. Today they proudly serve over 50 brands and save operators more than $37.5 million in food and labor costs everyyear. They are proud of the strategic partnerships that have been formed with each client, allowing us to be a trusted consultant when looking at how to leverage technology to improve operations and drive profitability. Their team is made up of passionate employees with years of experience in the restaurant industry, making us the experts to deliver transforming insight to your operations.In 2014 they partnered with Aviture to expand their development expertise and catapult their products to the next level. Aviture is a team of world-class software engineers focused on enterprise-grade products with consumer-grade simplicity. Together they have adopted a lean approach to product development that has their customer at the center.