Ray Ho Lee

Ray Ho Lee is a Customer Support Specialist at Deel, a customer service company that provides customer support for businesses around the world. Ray has been with the company for two years and has been a Team Lead for the past year.

Ray is responsible for leading a team of 12-15 customer service agents who provide support for customers in the APAC, EU, and US markets. Ray is also responsible for coaching a team of professional gaming support agents. In addition to coaching, Ray also conducts weekly quality checks to ensure that the service quality meets Deel's standards.

Ray is a data-driven leader who uses trend research and data analysis to improve team performance. Ray is always looking for ways to improve the workflow and increase efficiency. Ray is a goal-oriented individual who sets performance goals for their team and ensures that they are met. When there are gaps in performance, they implement corrective action plans to address them.

Ray is a cross-functional collaborator who works closely with the QA, Training, WFM, and Leadership teams. Ray is dedicated to providing the best possible customer support experience for Deel's clients.

Ray Ho Lee has a Bachelor of Science in Applied Accounting from Oxford Brookes University and an ACCA from Sunway College. Ray also has certification from Coursera in Developing Your Musicianship.

Ray Ho Lee works with Hiring - Service Operations Lead, Edward Lim - Customer Support Specialist - APAC, and Glenn Galvez - Customer Support Specialist APAC. Their manager is Rui Chaves, Director of Customer Experience.