Yvonne Ochieng

Yvonne Ochieng is an experienced professional in the field of customer support and back office processing, currently serving as an Analyst in Back Office Processing at Deel since March 2024. Previously, Yvonne held the role of User Protection Support Representative at Zepz from August 2021 to July 2023, where responsibilities included assisting users with mobile remittance issues, conducting fraud investigations, and analyzing transaction failures using Zendesk. Earlier experience includes working at LUHS Customer Support, where Yvonne identified user feedback patterns for enhancing user experience, and at iSON Xperiences, where roles included Onboarding Specialist and Customer Service Representative, with a focus on developing onboarding materials and managing customer interactions. Yvonne holds a degree from KCA University, completed in November 2019.