Hansel Serra

Hansel Serra is an experienced IT Support Technician at Dega Systems, specializing as a Level 1 Remote Operations Center Engineer since January 2023, focusing on call queue management and ticket resolution. Prior roles include Food Consultant/Cook at Vineapple, where culinary operations efficiency improved by 30%, and Chef Instructor at Common Threads, coordinating grocery purchases for 15 schools. Hansel also served as Closing Manager at Les halles du Brézet, achieving 95% customer satisfaction, and worked as a line cook at dbgb. Educational credentials include an Associate of Science in Electromechanical Technology from City Tech, CUNY, and a Culinary Arts certification from the Institute of Culinary Education.