Masey Decker

Masey Decker has a diverse range of work experience in various roles. They began their career in 2015 as a Field Representative and Team Leader at Engage Nevada, Inc., where they trained peers on how to inform people of political issues and register them to vote. From 2015 to 2016, they worked as a Student Life Mentor at Provo Canyon School, supervising patients and planning activities to develop self-esteem. In 2015, they also worked as a Substitute Teacher at Kelly Services, teaching students of different ages and subjects.

In 2016, they joined Western Governors University as an Enrollment Counselor, managing student applications and resolving their questions and concerns. They later became an Enrollment Counselor II, taking on a coaching and mentoring role within a team and training new hire employees.

In 2019, Masey joined Degreed as a Senior Technical Support Specialist, providing exceptional support to administrators and end users. They tested and troubleshooted web-related issues and offered technical consulting on company services and products. In 2021, they were promoted to Manager, Technical Support - Americas, where they managed a global team and implemented efficiency measures, including a Knowledge-Centered Service model and an intelligent answer bot. Currently, Masey is serving as the Senior Technical Support Manager at Degreed.

Throughout their career, Masey has demonstrated strong communication and leadership skills, as well as the ability to adapt and thrive in various work environments.

Masey Decker has a diverse educational background. In 2009, they started their academic journey at Brigham Young University - Idaho, where they pursued a Bachelor's Degree in Elementary Education. Masey successfully completed their bachelor's degree in 2015.

Following their undergraduate studies, from 2017 to 2019, they attended Western Governors University and earned a Master of Science in Management and Leadership. The field of study for their master's degree is not specified.

In 2022, Masey Decker continued their education at Western Governors University and obtained a Master's degree in Data Analytics, specializing in this field.

Additionally, they have attained several certifications to enhance their skill set. Masey completed various online courses and micro-credentials, such as "Introduction to SQL Server," "Intermediate SQL," and "Joining Data in SQL" from DataCamp. Masey also received certifications in "Leading Virtual Meetings," "Customer Service: Call Control Strategies," "Customer Service: Handling Abusive Customers," and "Talking to Customers" from LinkedIn. Furthermore, they acquired micro-credentials in Data Analytics Fundamentals, Data Preparation, and Advanced Data Modeling from Badgr (now part of Instructure). In 2023, they completed courses in "Generative AI for Business Leaders" and "Introduction to Prompt Engineering for Generative AI" on LinkedIn.

With their educational background and certifications, Masey Decker has developed expertise in data analytics and management while also acquiring skills in customer service, project management, and SQL.