Ersilia Tufarelli

Ersilia Tufarelli has extensive experience in customer care and office management, currently working at DEKRA Italia since May 2018 in back-office and office management roles. Previous positions include Specialista CRM at biAuto Group and Store Specialist at QS4B for Vodafone. Notably, Ersilia served as Team Leader at ecare CRM Business Solutions, overseeing the Vodafone Front Line Business, ensuring KPI achievement through training and process improvement. Additional experience includes back office work at TT - Services and customer care assistance at Contact Centre Sud for H3G Italia. Ersilia holds a degree as a geometra from an Istituto tecnico per Geometri.