Luis O.

Luis O. is an experienced IT professional currently serving as an IT End User Support Specialist at Delaware Nation Industries (DNI), focusing on maintaining IT infrastructure within the Department of Defense. Responsibilities include hardware maintenance and diagnostics, ensuring the reliability of network equipment, email systems, and databases for the Defense Contract Audit Agency (DCAA). Prior experience includes roles as an Appliance Repair Expert and Technical Lead at Asurion, where Luis O. consistently exceeded service and repair measures, and as an Installation Technician at Kastle Systems, where responsibilities involved the installation and troubleshooting of security systems. Luis O. has further enhanced skills through cybersecurity education, completing courses in cybersecurity analysis and security fundamentals.