Victor Fernandes

Victor Fernandes is an experienced Quality Assurance professional currently serving as Head Of Quality Assurance at UnboundB2B since July 2018. Prior to this role, Victor held the position of Sr. Managing Consultant at Salesify, Inc. from March 2014 to July 2018, where responsibilities included ensuring delivery of Quality Service Level Agreements (SLAs). Earlier career highlights include roles at Convergys as Senior Associate Quality Performance, where Victor focused on coaching team leaders and managing quality delivery, and as Quality Coach at Three., where call evaluation and performance coaching were key functions. Experience as a Quality Analyst at Mphasis involved auditing inbound calls for policy compliance, while earlier roles included customer service and sales positions at Mphasis an HP company and Zensar Technologies. Victor holds a Bachelor of Commerce degree from Savitribai Phule Pune University, as well as a Licentiate from the Insurance Institute of India.