Russel D.

Russel D. is a skilled professional with extensive experience in leadership roles within customer service and operations. Currently serving as a Senior Team Lead at Delegate CX since September 2021, Russel D. focuses on managing, training, and coaching team leaders and members to consistently meet client expectations. Previous roles include Operations Team Lead, Email/Chat Support at TaskUs, and Customer Service Team Lead at Magellan Solutions Outsourcing Inc. Notable positions also include Online Banker at Wells Fargo and Operations Supervisor at Teleperformance Philippines, where Russel D. demonstrated expertise in team management, performance monitoring, and customer satisfaction. Russel D. holds a degree in Information Technology with a focus on Computer Science from the Asian Institute of Management, completed in 2012.