Alma S. is a Workforce Management Analyst at Deliverect since March 2022, with previous experience as a WFM Specialist and Customer Support Specialist at Majorel Amsterdam, handling Netflix customer service for the EMEA region from April 2019 to February 2022. Alma also served as a Customer Support Specialist at Netflix from January 2018 to March 2019. Earlier roles include Personal Assistant to the Managing Director at W.C. Guthrie Limited, Customer Service FX Cashier at Allied Irish Bank (GB), Administrative Assistant at W.C. Guthrie Limited, and Service Support Associate at East West Banking Corporation. Alma began a career in customer service at Jollibee Foods Corporation. Alma holds an MBA from the University of San Carlos and a Bachelor of Science in Commerce from the University of Cebu.
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