Gordon Bell

Gordon Bell is the Director of Delivering Good, a non-profit organization that provides assistance to those in need. Prior to their current position, Gordon worked for Hewlett Packard Enterprise as the Service Improvement Programme Lead and Customer Proj/Prgm Mgr III. In this role, they were responsible for leading a 6 month programme of service and business improvement initiatives covering site and delivery activity. Utilising Lean Six Sigma tools and processes, the programme was established with a minimum success criteria of being cost neutral. The scope of the programme covered all HP Erskine Public Sector Business Units. Workstreams included: Review and update Staff onboarding processes and artefacts, Project scheduling, Resource demand planning, Quality and delivery metrics (cost of quality).In addition to these formal workstreams, the programme grew organically and picked up a variety of ad hoc opportunities during the period. The programme completed ahead of schedule delivering business benefits and cost savings in excess of expectations.

Before working at Hewlett Packard Enterprise, Gordon worked as the Programme Office and Operational Support Manager at the Royal Bank of Scotland. In this role, they were responsible for providing support to the bank’s customers during the transition from paper-based banking to online banking. Gordon also oversaw the operational support team that provided technical assistance to customers.

Gordon is a highly experienced manager with a proven track record of successful project and program management. Gordon is skilled in Lean Six Sigma tools and processes,

Gordon Bell has a Master of Business Administration from The Open University and a BA in Business Studies from Glasgow Caledonian University. Gordon is also certified from the Open University Business School in MBA - Masters of Business Administration, B839 - 'Making A Diference' Evidence Based Inquiry, BB841 - Financial Risk Management, BB845 - Stategic Human Resource Management, BB831 - Corporate Finance - MBA Stage 2, BB842 - Sustainable and Creative Management, and BB835 - Dynamics of Strategy.