Yerma Alfaro Iglesias

Yerma Alfaro Iglesias is an accomplished professional with extensive experience in product management, project management, and customer service across diverse sectors. At Delivery Hero, Yerma serves as a Senior Product Manager, focusing on chat platform enhancements and managing the product lifecycle to improve user experience and customer satisfaction. Previously, as a Senior Research Officer and Product Owner at the NSW Department of Customer Service, Yerma oversaw the successful development of online tools that significantly increased customer engagement across various government agencies. Yerma's career also includes roles at Efron Group, JVS Boston, AGS NASOFT, Ibermatica, and everis, showcasing a strong background in quality assurance, coaching, and IT project management. Educational qualifications include a Master's in Computer Science and various certifications in project management and agile methodologies.