Delivery Solutions
Shahid Khan has been working in the field of customer success and account management since 2012. Shahid began their career as a Customer Care Executive at EXL in 2012, followed by a role as a Business Communication Executive at NTT DATA Services. In 2014, they moved to American Express Business as a Senior Customer Care Professional. In 2016, they were promoted to Head of Customer Support at Doxper, where they managed 600+ customers across 11 cities in India. In 2020, they became a Senior Enterprise Account Manager at Doxper - Digitise without behaviour change, where they were responsible for product onboarding in major hospitals. Currently, they are working as a Client Partner at THB, where they are responsible for client prospecting, demonstrations, and achieving sales targets. Shahid also recently began a role as a Sr. Customer Success Manager at Delivery Solutions.
Shahid Khan obtained a Bachelor's degree in English Language and Literature, General from Jamia Millia Islamia between 2008 and 2011. In 2021, they also obtained five certifications from LinkedIn, including Data Visualization for Data Analysis and Analytics, Data Visualization: Storytelling, Learning Program Management, PowerPoint Essential Training (Office 365/Microsoft 365), and What Is Scrum?.
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Delivery Solutions
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Delivery Solutions, a UPS Company, is an Omnichannel e-commerce Platform that provides retailers with out-of-the-box solutions to power Same-Day Delivery, Curbside, In-Store Pickup, Shipping, and post-purchase experiences. We are trusted with some of the biggest names in multiple verticals of retail like Sephora, AT&T, Footlocker, Michael's, Office Depot, GameStop, Total Wine, Sally Beauty, Abercrombie & Fitch Co. Belk, Loblaw, Vineyard Vines etc. Our SAAS-based solution is highly flexible and interacts seamlessly with E-commerce properties, OMS, WMS, and POS systems for a highly scalable experience and a delighted customer base. We are out of the box connected to the biggest names in same-day delivery like Roadie Uber, DoorDash, Postmates, Shipt, etc, with shipping providers like UPS, USPS, FedEx, and many more. Leaders in Delivery Orchestration and Post Purchase Experiences. We are a certified Great Places To Work Company. Last Mile Ventures LLC - DBA, Delivery Solutions is a wholly-owned subsidiary of UPS.